Checkr’s Customer Service: Delays, Errors, and Frustration
Checkr's customer service is known for its failure to adequately resolve background check disputes raised by consumers. Most probably, it will take you hours to find the right phone number for Checkr support, if you manage to find it at all, otherwise, you will have to explain yourself in an email. Even when consumers successfully contact Checkr’s support or reach out via email, the company may fail to understand the issue and still refuse to correct errors in the background report. Overal, working with Checkr Support may cause a lot of frustration and delays in resolving consumer issues.
This article will guide you on how to navigate Checkr reports and effectively address errors without wasting time dealing with Checkr’s inefficient customer support.
How to Obtain Checkr Consumer Report
Before reviewing your report and identifying errors, you must first obtain a copy from Checkr - a process that can be challenging, especially if you haven’t dealt with Checkr background checks before. In most cases, candidates receive an email notifying them of their background check results, with the background report typically attached. But remember - Checkr Candidate Support is poor, so if you did not get an email with your background report you can pull it directly from the Checkr Candidate Portal. To access your Checkr reports, make sure you use the email address associated with your job application or the one linked to your deactivated account. Once you enter your information, you'll be able to view your reports.
If you're struggling to request or access your Checkr background report and have lost a job due to errors, but Checkr’s support isn’t helping, you can submit your complaint to us. We will review the information for any potential consumer law violations. Additionally, our team can assist you in requesting a consumer disclosure of the files and information that Checkr has associated with you.
Checkr Disputes - Consumers Are Not Receiving Compensation
Sometimes, Checkr is able to correct errors on background reports after a consumer dispute or when they receive an update from the source agency. As a result, consumers' applications may be reactivated, or they may be approved for the job they initially applied for.
However, Checkr does not offer compensation for the financial damages caused by job denials, nor do they address the emotional distress resulting from their errors. That's why we encourage consumers to contact us so we can help pursue a Checkr lawsuit and seek compensation for the errors in their background checks.
Keep in mind that even if Checkr eventually corrects the mistake on your background report, you may still have a claim under 15 U.S. Code § 1681e(b) for their failure to report the information accurately in the first place. The FCRA law states that inaccurately reporting any publicly available information is a violation. While Checkr may not know your pet's name, there are certain things they are required to report correctly:
Information about criminal cases, such as charge names, dispositions, degrees, filing and closure dates, and other essential case details.
Accurate record matching - criminal cases should be associated with the consumers only after verifying their full name, date of birth, address, and SSN (if available in the court records).
Driver’s license status and traffic records should be reported based on the most current information available from the Department of Motor Vehicles.
If you’ve suffered due to Checkr inaccurately reporting any of the above items, you may be able to sue for monetary compensation, even if the report was eventually corrected. The compensation you receive will depend on how long it took Checkr to fix the error and the income you lost as a result of the mistake.
Checkr Lawsuit Over a Dispute for Better Outcomes
And for a brighter future, remember that mistakes can spread from one reporting agency to another, as they frequently exchange information with each other. When you dispute an error on your Checkr report, Checkr may only correct it in their database. However, they won't notify the party from whom they purchased the information. This means that incorrect details about you could continue to be bought and sold.
When we file a Checkr lawsuit on your behalf, we ensure that you receive compensation, your reports are corrected, and all parties who had access to the inaccurate information, including data vendors, are notified about the error.
And of course, their mistakes should not cost you anything - Checkr will be responsible for covering all of our legal expenses.
Frequently Asked Questions – Checkr Support
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Yes, Checkr does have support phone numbers, and there have been several different numbers available at various times. It's likely that there's still one in use today. However, if you decide to call Checkr, don't expect much, as support may not always be able to handle court record verification accurately.
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Yes, you can try emailing Checkr at legal@checkr.com. If you decide to initiate communication with Checkr on your own, be sure to keep a record of all correspondence. This information could be crucial in court and may help increase your compensation.
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We believe Checkr expects consumers to file disputes and access their reports through the Checkr Candidate Portal. However, this method isn’t always convenient for consumers. Additionally, there are drawbacks to using Checkr’s website, such as the arbitration agreement included in their terms and conditions, which can create challenges during the Checkr lawsuit process.
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