How Checkr’s Mistakes Impact Delivery Workers

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Checkr's mistakes can have a significant impact on consumers who work through gig apps, particularly those relying on platforms like DoorDash, Uber Eats, Instacart, Amazon, and other delivery services. A background check error can lead to deactivation or delays in approval, directly affecting their ability to earn income.

In this article, we will examine an example of background check issues that may affect a DoorDash worker. However, keep in mind that these issues can also apply to other delivery apps like Uber Eats, Instacart, and more.

DoorDash Background Check: Reasons for Disqualification

Before discussing mistakes on DoorDash background checks, it’s important to first understand when a disqualification is actually lawful. Background checks for Uber Eats, DoorDash, and other platforms are conducted by Checkr, a third-party background check agency regulated by the Fair Credit Reporting Act. By law, Checkr is required to report all relevant details about an applicant’s criminal history and traffic violations.

In most cases, a background check for a delivery position is less strict than for a rideshare driver. For example, Uber Eats may overlook certain traffic infractions that could lead to deactivation of the Uber Driver account. Sometimes, a consumer may not be eligible to drive a taxi but may still qualify for a delivery position.

What information on the background report may disqualify you from delivery:

• Serious Criminal Offenses – Felonies or violent crimes may lead to disqualification.

• Recent Misdemeanors – Certain misdemeanors, such as theft or drug-related offenses, could affect eligibility.

• Pending Charges – Open criminal cases may be flagged and impact background check results.

• License Issues – A suspended, expired, or revoked driver’s license can prevent approval.

If your background report contains any of the following issues, DoorDash may deactivate your account. However, another common reason for deactivation is inaccurate or outdated information on your Checkr background report.

Here are some mistakes Checkr can make on a background report that may lead to unfair driver deactivation:

• Reporting someone else’s criminal records;

• Reporting expunged or sealed records;

• Reporting outdated case information;

• Incorrect reporting of the driver’s license status;

• Duplicated records on the report.

If you noticed that your Checkr report shows someone else’s records, shows your valid driver’s license as invalid, or includes your criminal case that was sealed or expunged, then Checkr is in violation of the Fair Credit Reporting Act. No need to fight Checkr alone, help is available - File Checkr Complaint.

If you have been affected by a mistake on your background check, don’t hesitate to contact us!

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